1. Introduction

  These terms and conditions (the "Terms and Conditions") govern your use of the Transconnects Logistics, LLC (the "Company") website and services. By using the Company's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use the Company's website or services.

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  2. Definitions

  For the purposes of these Terms and Conditions, the following terms shall have the following meanings:

• "Carrier" means a third-party transportation company that transports freight on behalf of the Company's customers.

• "Customer" means a person or entity that uses the Company's services to book and ship freight.

• "Freight" means any and all goods, merchandise, or other property that is transported by the Company or its Carriers.

• "Services" means the freight brokerage services provided by the Company to its Customers.

• "Website" means the Company's website located at https://www.transconnects.com .

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  3. Services

  The Company provides freight brokerage services to its Customers. The Company works with Customers to understand their freight needs and then finds the best Carrier to transport the Customer's freight safely and efficiently. The Company also works with Carriers to help them find freight to haul and get the best rates.

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  4. Customer Obligations

  Customers agree to provide the Company with accurate and complete information about their freight needs. Customers also agree to pay the Company's fees for its services. After arrival at the origin and/or destination (or at start of scheduled pick up/delivery time), if a carrier’s driver is held for more than 2 hours waiting to load and/or unload, customer agrees to pay a detention fee of $75.00 per hour  thereafter for non - specialized freight . The detention for a specialized freight will be discussed case by case. Detention time billable is in 30 minutes increments. If a truck is ordered at shippers request and not used, shipper agrees to pay a fee of $250.00.

    DESCRIPTION OF SPECIALIZED FREIGHT

  Specialized freight in transportation is cargo that requires special handling, equipment, or expertise due to its unique characteristics, size, shape, or sensitivity. It includes a wide range of goods, such as:

• Oversized or overweight loads, such as large machinery, industrial equipment, or oversized structures

• Hazardous materials, such as flammable liquids, explosives, or dangerous chemicals

• Temperature-controlled goods, such as food, pharmaceuticals, and chemicals

• Live animals

• Fragile or valuable goods, such as artwork, antiques, and electronics

Specialized freight often requires specialized equipment to transport it safely, such as flatbed trailers, refrigerated trucks, or heavy-duty cranes. It may also require special permits or escorts if it is oversized or overweight.

 

  5. Carrier Obligations

  Carriers agree to transport Customer freight safely and efficiently. Carriers also agree to comply with all applicable laws and regulations.

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  6. Limitations of Liability

  The Company is not liable for any loss or damage to Customer freight caused by the Carrier. The Company is also not liable for any delays or other problems with shipments caused by the Carrier. We conduct screenings to find and make sure that the Carriers who transport your freight have active authority with above average safety score and are fully insured per FMCSA requirements. If any damages or delays are recorded, we will help and coordinate with any insurance claims if needed all the way to the end of the claim's process.

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  7. Force Majeure

  The Company is not liable for any failure to perform its obligations under these Terms and Conditions if such failure is caused by an event of force majeure, which includes any act of God, war, terrorism, natural disaster, or other event beyond the Company's control.

 

  8. Agree to Text Messages

   By checking the box to get a quote, you agree to receive recurring messages from Transconnects Logistics LLC, Reply STOP to Opt out. Reply HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

 

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