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PAYMENTS AND FEES

Transconnects Logistics Payments and Fees Terms and Conditions

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  1. Payments

  • Customers are responsible for paying Transconnects Logistics for its services in advance of shipment unless agreed otherwise beforehand.

  • Transconnects Logistics, LLC accepts payment by credit card, debit card, ACH , company check, certified check and wire transfer.

  • All payments must be made in US dollars.

 

  2. Fees

  • Transconnects Logistics charges a fee for its services. The fee is based on the type of freight, the weight and dimensions of the freight, and the origin and destination of the shipment.

  • Transconnects Logistics also charges for other accessorial needs.

  • All fees are subject to change without notice.

 

  3. Late Payments

  • Payments that are not received by Transconnects Logistics on or before the due date will be considered late.

  • A late fee of 1% per 1 day will be charged on all late payments.

  • Transconnects Logistics reserves the right to withhold services from customers with outstanding balances.

 

  4. Refunds

  • Transconnects Logistics will issue a full refund to customers who cancel their shipment within 24 hours of booking.

  • After 24 hours, Transconnects Logistics will charge a cancellation fee of 25% of the total freight charges.

  • No refunds will be issued for shipments that are already in transit.

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  5. Disputes

  • Any disputes regarding payments or fees must be submitted to Transconnects Logistics in writing within 30 days of the date of the invoice.

  • Transconnects Logistics will investigate all disputes and attempt to resolve them in a timely and fair manner.

 

  6. Governing Law 

  These terms and conditions are governed by and construed in accordance with the laws of the State of Virginia, without regard to its conflict of law provisions.

 

  7. Entire Agreement

  These terms and conditions constitute the entire agreement between the customer and Transconnects Logistics, LLC with respect to the payment of freight charges and fees.

 

  8. Severability

  If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck from these terms and conditions and the remaining provisions shall remain in full force and effect.

 

  9. Waiver

  No waiver of any provision of these terms and conditions shall be effective unless in writing and signed by both parties.

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For any questions, please contact us via email or phone.

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